Studio Policy

-All classes must be pre-paid before scheduling class. All sales are final.
Classes are not transferable or refundable. Packages cannot be shared.
-No DROP-INS are allowed for any group Pilates classes.
These classes are by SIGN-UP ONLY. Reservations are required.
-Pilates classes are based on a First Come/First Serve basis. Please plan accordingly since space is limited.
-Clients can sign-up 14 days in advance for classes. Please be mindful of the cancellation policy.
-Please turn off cell phones or put them on silent.
-If it’s the first time taking class at Kenergy Pilates, please arrive 10 minutes before to sign the waiver.

*Please note that under any promotions (such as but not limited to Gilt City, Groupon, Living Social etc.) Kenergy Pilates has the right to cancel a class if there's  only one sign-up enrolled in that class under such promotions. The client has a choice to "upgrade" at a discounted private rate of $30 (a regular single private values at $80) to take that class. Payment is due at the beginning of that private. Kenergy will notify the client if there are no more than two clients enrolled in that class one hour before at which time the client can agree to "upgrade" or decline such a service at which point that class will be cancelled. The $30 upgrade and one usage of a group class pass will be charged.


-12 hour cancellation is required for all privates and group classes. We reserve the right to charge late cancellations or no shows.
-Clients will be charged one pilates class if there’s a late cancel or don’t show up for their scheduled class. NO EXCEPTIONS.